COVID-19: Our service is still operational and shipments are still made. Delivery times may vary.
*The recipient must be present at the delivery address. The carrier will not call the recipient for security reasons. In case of absence during delivery, it will be returned to the origin.
Normally, deliveries are made by GLS, although Monouso reserves the right to vary the company by which the delivery is made as long as it does not represent a clear prejudice to the customer.
How much will the transport cost me? Will I have to pay anything on delivery?
Shipments have variable delivery times depending on the product in the cart.
How long does it take for my order to arrive?
Generally deliveries are made within a maximum of 96/120 hours from the confirmation of the order for those made before 17:00 hours and depending on the place of delivery. However, in the case of circumstances beyond our control, Monouso is not responsible for delays caused by the transport company.
Where will my order be delivered?
The delivery will be made door to door to the delivery address indicated by the Customer and to the person who has been set as the recipient.
Deliveries of bulky or excessively heavy products, or products that present difficulties in delivery, will be delivered to the door at the indicated address.
What happens if no one is there when you come to deliver the order?
Don't worry, the transport company will leave you a notification so you can coordinate with them the delivery. Orders that cannot be delivered within seven days for reasons not attributable to Monouso will be returned to the seller. In this case, the management and transport will cost 15% of the order.
Can we cancel an order that has not yet been sent?
Yes, you can cancel an order that has not yet been sent. To do so, you must send us an email to firstname.lastname@example.org indicating the order number you wish to cancel.
Can we cancel an order that has already been sent by the store?
No, once the order has left our warehouse and is with the transport company, it will not be possible for us to cancel the order.
SEE GENERAL CONDITIONS for more information.